Privacy policy
How client and visitor data is protected and managed
Introduction
Many platforms overlook privacy details or hide important policies. This policy explains exactly how data is handled—from collection and usage to storage and sharing—following Malaysian regulations and best practice for industrial advisory services.
Clients and visitors are encouraged to review this policy carefully. The team welcomes any questions about privacy, data rights, or information security, and responds promptly to all inquiries.
Data collection
Personal data is collected only when necessary for platform functionality, client onboarding, or regulatory compliance. All data is processed in accordance with Malaysian privacy law.
Directly provided information
- Full name and company, if provided by the user.
- Contact details such as email address and phone number.
- Project or inquiry details submitted via forms.
- Billing and payment data if transactions occur.
- Any communications between you and the advisory team.
Automatically collected information
- Device type and browser information collected automatically.
- IP address logged for security and analytics.
- Site usage patterns monitored for service improvements.
- Geographic location approximated for analytics.
- Visit duration and page interactions recorded for optimization.
Data usage
Data is used to support client advisory, improve service quality, enable technical functions, and meet regulatory requirements. Each usage is documented for accountability.
- Onboarding new clients and managing accounts.
- Providing tailored industrial advisory services.
- Facilitating secure communications and support.
- Improving platform features and user experience.
- Conducting analytics and site optimization.
- Ensuring regulatory compliance and due diligence.
- Managing billing, payments, and contracts as required.
Our commitment: The advisory team upholds strict privacy standards for all clients and visitors. Personal and business data is handled according to Malaysian law and protected with current security protocols.
Data sharing
Personal data is shared only with trusted service providers or partners essential to delivering industrial advisory services. All third parties are bound by confidentiality agreements.
Service providers
Trusted third-party service providers may process data only as necessary for technical support, analytics, or communication. All providers follow strict confidentiality obligations and comply with Malaysian law.
Legal obligations
Certain data may be retained or shared to meet legal and regulatory obligations under Malaysian law.
Anonymous statistics
Anonymous statistics help improve site performance and guide industrial advisory services without identifying individual users.
User rights
Users have the right to access, correct, delete, restrict, object, and request portability of their data. Each right is supported by clear processes and prompt response.
- Request access to your personal data at any time.
- Request correction of inaccurate or incomplete data.
- Request data deletion at any time, subject to legal requirements.
- Request a copy of your data in a structured format.
- Object to processing your data for marketing at any time.
- Request limitation of data processing under specific conditions.
Contact the advisory team for questions or to exercise your data rights. All requests are handled in accordance with Malaysian privacy regulations.
Data security
Current technical and organizational measures protect all client and visitor data. Security controls are reviewed regularly and updated to address evolving risks and regulatory requirements.
Technical measures
- Encryption of data during transmission and storage.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability scans.
- Strict password and access controls.
Organizational measures
- Staff training in privacy and security protocols.
- Clear internal privacy guidelines for all team members.
- Access to personal data limited to relevant staff only.
- Partner contracts include confidentiality terms.
Data retention
Data is stored only as long as needed for advisory purposes, legal requirements, or until the user requests deletion.
- Account details are kept confidential and only used for advisory purposes.
- Learning data includes aggregated, anonymized analytics for improving advisory methodology.
- Communication records are stored to manage advisory relationships.
- Financial data is only used for billing and compliance with regulations.
- Marketing data is only collected with user consent and not sold.
Data is deleted or anonymized after the retention period.
International data transfers
International data transfers may occur if service providers operate outside Malaysia. All transfers follow applicable legal safeguards and confidentiality standards.
- Data transfers follow legal and contractual safeguards.
- Partners outside Malaysia must comply with Malaysian privacy standards.
- Encryption is used when data is transferred internationally.
- All transfers are documented for compliance.
Cookies and tracking
Cookies are used to deliver essential site functions, support analytics, and remember your preferences. No personal data is sold or shared with unauthorized parties.
Types of cookies
- Essential cookies enable core site functions and security features.
- Performance cookies track site use to improve speed and reliability.
- Personalization cookies customize content and remember preferences.
- Functionality cookies remember user preferences and settings.
Adjust cookie settings at any time through your browser or site tools.
Policy changes
This policy may be revised to reflect updates in services, regulations, or security measures. Major changes will be communicated on the site and, where appropriate, via email notification.
- Material changes will be announced on this site.
- Users may be informed by email, if applicable.
- Policy changes are effective immediately when posted.
- Continued use indicates acceptance of changes.
Continued use after changes indicates agreement to the updated policy.
Contact information
Contact the team with any privacy questions or to exercise your data rights. Responses are prompt and confidential.
Soravelith
Infinity8 Medini Iskandar, Unit 02-02, Level 2, CIMB Leadership Academy, Jalan Medini Utama 1, Iskandar Puteri, Johor 79200 Malaysia
Phone: +6017-346 1751
Email: content@soravelith.sbs
Last updated on August 7, 2026.
Effective as of August 7, 2026.